✳ Healthcare Insights & Updates
Health-E-Now Blogs
Expert opinions, leadership updates, healthcare insights, and important announcements, all in one place.
Featured🕐 4 min read
Welcome to Health-E-Now: Virtual Care Built for Ontario
Why we built a virtual clinic around the five-minute visit, and what that means for how you access care.
Health-E-Now Team
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Featured🕐 4 min read
How to Renew Your Prescriptions Online: A Step-by-Step Guide
Renewing a prescription no longer means a trip to the clinic. Here's exactly how the online renewal process works, from request to pharmacy.
Health-E-Now Team
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Featured🕐 5 min read
Comprehensive Women's Health: What You Need to Know
From routine screenings to specialized care, a practical guide to accessing women's health services virtually.
Health-E-Now Team
Read Full Story →Latest Articles
3 articles
Virtual Care 101: What to Expect From Your First Online Visit
From booking to follow-up, a plain-English walkthrough of how an online doctor's visit actually works.
Health-E-Now Team🕐 4 min read
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Managing Chronic Conditions From Home
Blood pressure, diabetes, asthma: how regular virtual check-ins keep long-term conditions on track between in-person visits.
Health-E-Now Team🕐 5 min read
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Mental Health Support, Without the Waiting Room
Getting help should not be harder than being unwell. How online visits lower the bar to asking for support.
Health-E-Now Team🕐 4 min read
Read Full Story →Frequently Asked Questions
Everything you need to know about our virtual healthcare services
General
How does virtual healthcare work?⌄
You book online, complete a short questionnaire, and connect with a licensed Canadian physician by secure video or chat, from anywhere, on any device.
Is virtual care as effective as in-person visits?⌄
For many common conditions, yes. Our physicians follow the same clinical standards as an in-person clinic, and will refer you for in-person care whenever it's medically appropriate.
What do I need to join a visit?⌄
Any smartphone, tablet, or computer with a camera, microphone, and an internet connection. No app download is required.
Prescriptions
Can doctors prescribe medications online?⌄
Yes. If medically appropriate, your clinician can write a prescription during your virtual visit and send it directly to our pharmacy network or your preferred pharmacy.
How do I get my prescription refilled?⌄
Book a quick renewal visit. Your clinician reviews your file and, if appropriate, sends the refill straight to your pharmacy, many refills are completed the same day.
Are there medications that can't be prescribed online?⌄
Yes. Controlled substances such as narcotics and stimulants can't be prescribed through virtual visits, in line with Canadian regulations.
Insurance & Coverage
Is virtual care covered by OHIP?⌄
Many virtual consultations are covered by provincial health plans, including OHIP. Eligibility is confirmed during booking based on your condition and province.
Do you accept private insurance?⌄
Many services are eligible for reimbursement through workplace benefits or private plans. We provide detailed receipts you can submit to your insurer.
Appointments
How quickly can I see a doctor?⌄
Most patients are seen the same day, often within minutes of completing their questionnaire.
Can I change or cancel a booking?⌄
Yes. Use the link in your confirmation email to move or cancel your visit at no charge up to one hour before it starts.
Didn't find your answer? Our team replies within one business day. Contact Support →