Everything You Need to Know About Virtual Healthcare in Canada

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Frequently Asked Questions

Everything you need to know about our virtual healthcare services

How does virtual healthcare work?

Virtual healthcare allows physicians to consult with patients remotely using secure video conferencing. Patients book appointments online, and consultations are conducted through a compliant digital platform where doctors can assess symptoms, provide medical advice, and determine next steps, all without requiring an in-person visit.

Is virtual care as effective as in-person visits?

For many non-emergency and follow-up cases, virtual care is just as effective as in-person visits. It enables timely access to care, improves patient convenience, and allows physicians to efficiently manage consultations. However, conditions requiring physical examination may still need in-person evaluation.

What technology do I need?

Physicians only need a reliable internet connection, a computer, tablet, or smartphone with a camera and microphone. The platform is web-based and easy to use, with no complex hardware or software installation required.

How do I book an appointment with a doctor?

You can book an appointment by selecting a doctor, choosing an available time slot, and completing the booking online. Once confirmed, you will receive details on how to join your virtual consultation.

Can I get a prescription through a virtual visit?

Yes, doctors may prescribe medications during a virtual consultation when medically appropriate. Prescriptions are issued based on the doctor’s clinical judgment and applicable medical guidelines.

Is my medical information secure and confidential?

Yes, your personal and medical information is protected using secure, encrypted systems. We follow strict privacy standards to ensure confidentiality throughout your virtual care experience.

What types of health issues can be treated through virtual care?

Virtual care is suitable for many non-emergency conditions, follow-ups, prescription renewals, and general medical advice. If an in-person visit is required, your doctor will guide you accordingly.

What should I do if I experience a medical emergency?

Virtual care is not intended for medical emergencies. If you are experiencing a serious or life-threatening condition, please contact your local emergency services immediately.

Should you have any further questions, please don’t hesitate to reach out.

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